Shopping Cart Abandonment is one of the most worrying percentages for every business owner. It’s a measure of the percentage of visitors to an eCommerce site that add items to their cart or basket but leave without buying. It becomes the constant source of frustration for online retailers and solving it can be a great way to push conversions.
The golden rules are to establish trust, push for time-bound offers and ensure a seamless buying process. We know consumers want to cross the finish line as quickly and easily as possible, so we give them that privilege and we start with kicking the rocks out of the path and making it a smooth way for our consumers. We believe the easier they can buy from us, the more they’ll purchase and the sooner they’ll be back.
Offer free shopping
In a number of surveys, charging for shopping has been worrisome for our buyers. They get excited if it’s free. If we can include the cost of shipping and offer them no clause FREE SHIPPING, it can be a great catalyst.
Also, shipping times and prices can play a big part when customers are deciding whether to buy. Consumers absolutely hate paying for shipping costs – so much, so that it’s the single biggest reason for shopping cart abandonment. Not only will a majority of consumers go to Herculean lengths to avoid paying shipping costs. consumers deserve and expect that to be often taken care of. Also, in the B2B space that can become a visible investment for the wholesalers which can force them to hunt around options always.
Therefore, we must promise and provide free as well as a mix of delivery options to cater for different customer preferences. The most important note is we all know consumers expect their items to be delivered in a reasonable timeframe. We know If they have to wait too long, the value of shopping online over going into a store is diminished. So every time we should always be ready to fulfil the consumer’s timeframe deadline. If you can have a fixed delivery partner with an integrated API with his system, sharing a tentative deadline always ensure high transparency and trust.
Include testimonials from happy customers
TRUST remains a big worry for every customer and ensuring that is taken care of is extremely important for all business leaders. With the right and relevant testimonials, we give consumers the confidence to feel safe when they provide their decision to purchase from us is the right one. One way to build customer confidence in our platform is by displaying relevant security icons and seals throughout the process. That showcase and other safety seals can help to reassure consumers that their profile and details will be kept safe through order completion, in between this procedure proved that.
Once consumers add items to their carts, we make the next steps clear to them. Ideally have a flow or prompters to keep them excited and engaged in the whole process. Some sites are too subtle with this, but we think it pays to be clear. It makes the focus of the brand clear for future needs.
It is already recommended to be transparent about all costs, so we always give our consumers all costs upfront, including any shipping costs (if need be), even taxes apply, and any other fees they should expect that make the payment procedure more transparent, as well as reliable. so that always make us feel happy and trustworthy towards us.
Provide a risk-free trial period
It’s not easy to say goodbye, especially to an e-commerce system you might have been using for a long time. However, if that system is difficult to navigate, costly to manage, and not able to serve your customers well, then it’s time to say hello to a modern B2B e-commerce system. But how do you decide what you need to look for? Fear not. We have done the heavy lifting for you on that upfront.
We take your business online and enable your customers to order from anywhere, anytime and track orders online. With an option to experience the product, you can look at a sample trial or give them an option to return on certain grounds.
Use social media and email marketing to keep updated
If you’re not taking advantage of social media within your marketing strategy, you’re missing out on a fast, inexpensive, and effective way. Social media can help you connect with your target audience, engage with customers and grow your business. This also allows the brands to trust you better as you look genuine and real.
No matter what industry your business is in, social media offers the opportunity to establish your brand as a thought leader and later become a key source for traffic generation and brand awareness.
Businesses need to spell out exactly who they are, what sets them apart from competitors and what they value as a company.
Also, with the right email marketing to communicate with potential customers more than just visiting a website or checking out pricing on-page. It’s always been challenging for marketers to prove ROI(return of investment). But with social media/email tracking and analytics tools, you can see the full impact of engagements right through to purchases.
It also plays a huge role in consumer decisions, as do reviews. When you get people talking about your product or company on social media/email, you build brand awareness and credibility and set yourself up for more sales.
Product discounts may not be the right strategy for every business to grow, but when you manage them the value building in the right way, they are an effective way of driving online revenue and influencing customer loyalty. Better pricing doesn’t always mean dropping your prices instantly, and there is a subtle art to making it seem as though you are offering a better price without sacrificing your bottom line. This is where offering discounts and coupons can really help your B2B online store achieve its revenue goals. The coupon discounting option lets you generate a code that specifies a percentage or fixed amount discount. then you make that coupon code available to all consumers or to just a specific consumer. You can also set a minimum order amount if you wish, as well as an expiry date for the coupon. customers are always looking for the best-priced products when shopping. That moment offering a promo code will be an incentive for them to purchase from your B2B store over others. Once it is applied, they will proceed to complete their checkout as per normal, but this time enjoying a good discount and as a happy customer. It also helps you to encourage your customers to complete their purchases.it will directly impact the overall shopping experience with both prospective and generate more revenue and increase your conversion rate.
Make it easy for shoppers to find what they’re looking for
It’s very complicated to find the best B2B websites in the world. All we know is that it’s much harder to find striking B2B companies, examples that get the right balance of both great functionality and design. but in this case, our B2B eCommerce platform is under the impression that providing detailed product descriptions and images are enough to keep customers informed and engaged. However, as customers get more and more demanding. Our easy using search bar helps them to experience the product before they jump in for the purchase. This has brought consumers into the spotlight, with a growing number of prospective consumers taking time to research before making any decision.
Some well-known companies have invested heavily in our B2B eCommerce platform. our website traffic is gigantic, and (few companies) online product ranges have recently crossed the one million items mark. all of this happens for our logical navigation, appealing layout, and user-friendly search bar.
An overwhelming number of B2B buyers do independent research and want to ensure that the companies they support are credible.
To succeed in today’s experience-driven world, online retailers must continue to prioritize stellar purchase experiences to convert consumers into paying customers. One thing is clear that every customer segment is different, they have different buying habits and preferences. were checkout experiences that are frustrating and time-consuming are more likely to cause consumers to abandon their purchase. Do whatever you can to make consumers feel better about buying from you.
Any page that takes more than a few seconds to load in the shopper’s browser will encourage that person to look elsewhere. in four seconds, you’ll lose up to a quarter of your visitors. at eight seconds, more than one in three will have moved on. Your conversion rate will slip accordingly. “so Make sure the person heading up your design efforts clearly understands that sales trump beauty.” If you want your visitors to stay with you long enough to see what you offer, then get them to the content they’re looking for as quickly as possible. Sometimes, even with a well-designed, super-smooth checkout, and all the information and help they need, consumers will still abandon. We are here to help create some friendly tools for you.
If you have a bit of analysis paralysis, that’s okay. Remember, this isn’t a decision to be taken lightly. Now that you know what you should be looking for in a B2B eCommerce platform.