FAQ

Frequently Asked Questions

What happens if I go over my plan's order limits?

No problem, we won’t shut you down. You will be automatically upgraded to the next plan tier.

How is the monthly order limit calculated?

The monthly order limit counts all your orders across all customers. For example, if you have 10 customers and they each order twice a month, you would have 20 orders per month.

Can you help me import my products/customers/data?

Of course, ? OrderCircle has built-in CSV imports that allow you to do most of your bulk set up yourself, but we are always glad to offer personal handholding free of charge if you get stuck. Just drop us an email at help@ordercircle.com, or send us a message in Intercom from your OrderCircle portal.

Can I change the currency for my store?

We support every currency in the world. When you sign up, you can choose which currency you want to do business in. If anything ever changes, you can switch the currency on your store settings page.

Do all plans come with all the features?

Yes! All OrderCircle plans come with the same wholesale order management features. The only feature we reserve for the higher plans is custom domains. All our plans offer full access to our native integrations.

What platforms does OrderCircle integrate with?

We have native integrations with QuickBooks Online, Shopify, ShipStation, and Xero

What if my wholesale business has unique requirements that OrderCircle doesn't exactly meet?

If you’re looking for something customized to accommodate your business’s requirements, OrderCircle will gladly assist you. Contact us with information about your wholesale/B2B needs at sales@ordercircle.com.

Watch A Short Video to See how OrderCircle Can Help!

OrderCircle is a complete solution package for your inventory management process. Watch the free demo video to see how OrderCircle provides automated solutions for your eCommerce Stores.

OrderCircle Users and Their Customers Love It!

My wholesale customers used to have to call or email with orders, and I would send them back an invoice I made in Excel. Now I just watch the orders roll in and take action on any that need special attention. OrderCircle saves me a ton of time.

Bill D'Alessandro / NurtureMyBody

I order from Bill's company twice a month, and I used to have to call each time. Now I place orders myself online, and OrderCircle remembers my usual order, shipping address, and payment terms. Then I get a tracking number automatically. It's awesome.

Joe / Essence Salon and Spa